In ServiceNow, when building filter conditions using theCondition Builder, there are three key components:
Field (Filter Criteria):The specific database field you are filtering on.
Operator:A choice list that defines the condition (e.g., " is " , " contains " , " starts with " ).
Value:The value you are checking against.
Among these components,the Operator is always a choice list, as it provides predefined options for filtering.
The Operator determines how the Field and Value should be compared. For example:
" State is Active " (where " is " is the Operator)
" Priority is greater than 2 " (where " is greater than " is the Operator) Other components, such as Filter Criteria (fields) and Match Criteria, do not always function as choice lists.
Reference:
ServiceNow Condition Builder Documentation
ServiceNow CSA Training Material