Universal Containers には、商談のプライベート共有モデルがあり、商談チームを使用します。基準ベースの共有ルールにより、Universal Containers の営業担当者が退職し、そのユーザー レコードが非アクティブ化されます。担当者は後で V で再雇用され、管理者は古いユーザー レコードを有効にします。ユーザーは同じデフォルトの商談チームに追加されますが、会社を辞める前にユーザーが取り組んでいたレコードを記録できなくなります。 考えられる原因は何ですか?
正解:D
The likely cause for why a rehired user is no longer able to access records they worked on before leaving the company is that the records were manually shared with the user. Manual sharing allows granting access to individual records to specific users or groups. However, manual sharing is removed when a record owner changes or when a user's role changes. When a user is deactivated, their role is removed and any manual sharing involving that user is deleted. When a user is reactivated, their role is restored but manual sharing is not. Therefore, the rehired user will not have access to records that were manually shared with them before deactivation. The stage of Opportunity records, permission sets, or record type of Opportunity records are not likely causes for why a rehired user is no longer able to access records they worked on before leaving the company. Reference: https://help.salesforce.com/s/articleView?id=sf.sharing_manual.htm&type=5