Business impact analysis (BIA) is the process that provides the output of recovery time objectives (RTOs), which are the maximum acceptable time frames for restoring business functions or processes after a disruption. Business continuity plan (BCP) is the document that describes the strategies and procedures for ensuring the continuity of critical business functions or processes in the event of a disruption. Disaster recovery plan (DRP) is the document that describes the technical steps and resources for restoring IT systems and data in the event of a disruption. Service level agreement (SLA) is the document that defines the expectations and obligations between a service provider and a service consumer, such as availability, performance, and security. Reference: https://www.isaca.org/resources/isaca-journal/issues/2018/volume-1/business-impact-analysis-bia-and-disaster-recovery-planning-drp https://www.isaca.org/resources/isaca-journal/issues/2017/volume-6/service-level-agreements-in-the-cloud