The primary purpose of the interview technique is to elicit business analysis information directly from stakeholders through a structured or semi-structured conversation. Interviews are one of the most commonly used elicitation techniques and can be conducted individually or in small groups.
Key objectives of interviews include:
Discovering stakeholder needs, expectations, and experiences
Clarifying requirements and business rules
Validating assumptions and capturing detailed information
While interviews can also build trust and identify stakeholder roles, those are secondary benefits. The main goal remains to gather the information necessary to support analysis and define solutions.
BABOK Reference:
Described in the Elicitation and Collaboration knowledge area, under the technique "Interviews," where the technique's primary application is to collect elicitation results by engaging stakeholders.