Comprehensive and Detailed Explanation:
A Record Producer is a Service Catalog item that allows users to create records in tables outside the Request system (e.g., Incidents, Change Requests).
# Option A (Correct): You can script behaviors of fields in the UI.
* Client scripts and UI policies can be used to control field behavior dynamically.
* Example:
javascript
CopyEdit
function onLoad() {
g_form.setValue('short_description', 'Auto-filled by script');
}
# Option B (Correct): Each field prompts users with a question rather than a field label.
* Record Producers use questions (rather than form field labels) to collect user input.
# Option C (Correct): Graphics can be included on the UI.
* You can add images, banners, and icons to make the UI visually appealing.
# Option D (Incorrect):
* Record Producers do NOT create Requested Items (sc_req_item).
* They create records in any specified table, like incident or change_request.
* To generate a Requested Item, you must use Order Guides or Catalog Items instead.
# Option E (Incorrect):
* Record Producers do NOT require scripting.
* You can configure them without scripting, using variable mapping.
References:
* ServiceNow Documentation: Record Producers