CMDB 管理者は、「サービスの所有者が特定されました」Get Well Playbook を実行して、CMDB データ基盤ダッシュボードに表示される問題を修正したいと考えています。
どのような修復策が使用されますか? (2 つのオプションを選択)
正解:A,D
The CMDB Data Foundations Dashboard is paired with Get Well Playbooks that guide administrators through structured remediation. The "Services Have Owners Identified" playbook focuses on closing ownership gaps for services, which is a governance and data correction activity.
Fix Data (Option A) is used to correct missing or incorrect values, such as populating owner fields, assigning responsible groups, or updating relationships. In this playbook, Fix Data actions are required to actually remediate the issue by assigning owners to services.
Govern Data (Option D) is also required because ownership is not a one-time correction--it must be enforced and sustained. Govern Data establishes policies, ownership accountability, and controls (such as certifications or attestations) to ensure services continue to have owners over time and do not regress.