The Unified Map in ServiceNow provides a consolidated view of services and their underlying components, integrating Discovery and Service Mapping data. To make this view actionable, Service Owners can apply filters to focus on relevant elements and reduce visual noise.
Filtering by CI type (Option A) is a core capability. It allows the Service Owner to show or hide categories such as servers, databases, load balancers, or applications--making it easier to analyze specific layers of the service.
Filtering by Business Criticality (Option D) is also available and highly valuable. This enables Service Owners to prioritize views around high-impact components, ensuring attention is focused on CIs that pose the greatest risk to service delivery.