Get Cloudy Consulting (GCC) は、金融サービス分野の中小企業にコンサルティング サービスを提供しています。GCC は、Web や電子メールを通じて苦情を記録できる顧客サービスのソリューションを望んでいます。
GCC はどの Salesforce ソリューションを使用する必要がありますか?
正解：C
Explanation
The Salesforce solution that GCC should use for customer service where complaints can be logged through a web form and email is Service Cloud. Service Cloud is a product that helps companies deliver fast and personalized customer service across multiple channels, such as phone, email, web, chat, and social media. Service Cloud allows GCC to create cases from web forms and emails, assign them to agents, track their status, and resolve them efficiently
