Get Cloudy Consulting (GCC) は現在、電話と電子メールを通じて顧客をサポートしています。GCC は、Web チャット、SMS、Facebook Messenger、WhatsApp によるサポートを提供することで、デジタルに精通した顧客のニーズに応えたいと考えています。
このニーズを満たすのはどの Salesforce 製品ですか?
正解：A
Explanation
Service Cloud is the Salesforce product that should meet the need of Get Cloudy Consulting to offer support via web chat and other digital channels. Service Cloud is a cloud-based customer service platform that allows agents to deliver fast and personalized service across multiple channels, such as phone, email, web, social media, and messaging apps. Service Cloud also provides tools for case management, knowledge base, self-service, and analytics.
