Universal Containers では、音声通話とビデオ通話の記録を分析して、競合他社の言及、コーチングの機会、その他の重要な情報に関する洞察を提供できるツールを必要としています。目標は、改善の余地と競合情報を特定することで、チームのパフォーマンスを向上させることです。
競合他社の言及やコーチングの機会に関する洞察を提供する機能はどれですか?
正解：C
For analyzing voice and video call records to gain insights into competitor mentions, coaching opportunities, and other key information,Call Exploreris the most suitable feature.Call Explorer, a part ofEinstein Conversation Insights, enables sales teams to analyze calls, detect patterns, and identify areas where improvements can be made. It uses natural language processing (NLP) to extract insights, including competitor mentionsand moments for coaching. These insights are vital for improving sales performance by providing a clear understanding of the interactions during calls.
* Call Summariesoffer a quick overview of a call but do not delve deep into competitor mentions or coaching insights.
* Einstein Sales Insightsfocuses more on pipeline and forecasting insights rather than call-based analysis.
References:
* Salesforce Einstein Conversation Insights Documentation:https://help.salesforce.com/s/articleView?
id=einstein_conversation_insights.htm
