* Flow Builder:
* Flow Builder can evaluate record criteria using a Decision element and then send an outbound message using the "Action" element.
* Allows automation without Apex.
* Approval Process:
* Approval Processes can evaluate criteria and trigger outbound messages as one of the associated actions.
* Why Not Other Options?
* C. Entitlement Process: Focuses on managing entitlements, not triggering outbound messages.
* D. Next Best Action: Used for recommendations and guided actions, not for triggering outbound messages.
* Flow Builder Documentation: https://help.salesforce.com/s/articleView?id=flow_overview.htm
* Approval Process Documentation: https://help.salesforce.com/s/articleView?id=approval_defining.htm References: