Explanation
If some KPIs are not yet defined, it means that there is a lack of clarity on how to measure the project benefits and outcomes. The project manager should coordinate with the benefit owner to track and collect the missing data and build the KPIs. The benefit owner is the person or group who is accountable for the realization of benefits from a project or program . They are responsible for defining, monitoring and reporting on the benefits and KPIs of the project1.