SaaS stands for Software as a Service and is a cloud computing model that delivers software solutions from a third party over the internet. SaaS requires the least infrastructure and application support from the company because it eliminates the need to install, manage, update, or maintain any software or hardware on-premises.
The company can simply access the customer relationship management system as a SaaS application through a web browser or an API, without worrying about the underlying infrastructure, platform, or network. The SaaS provider is responsible for managing all aspects of the software delivery and performance