Introduction to Troubleshooting Methodology:
Network troubleshooting involves a systematic approach to identifying and resolving network issues. The CompTIA Network+ certification emphasizes a structured troubleshooting methodology.
Troubleshooting Steps:
Identify the problem: Gather information, identify symptoms, and question users.
Establish a theory of probable cause: Consider possible reasons for the issue.
Test the theory to determine cause: Validate the theory with tests.
Establish a plan of action to resolve the problem and implement the solution: Create and execute a resolution plan.
Verify functionality and implement preventive measures: Ensure the solution works and prevent recurrence.
Verifying Functionality:
After implementing a solution, verifying functionality ensures that the problem is fully resolved.
This involves testing the network to confirm that it operates correctly.
Checking through each level of the OSI model helps to ensure that all potential issues at different layers (physical, data link, network, transport, session, presentation, and application) are addressed.