Explanation Traceroute is a network diagnostic tool that allows you to trace the path that network packets take from one device to another. By running traceroute to the file server, the technician can see the sequence of devices and networks that the packets pass through on their way to the file server. This can help the technician to determine if there is a problem with the network connection between the user's computer and the file server, or if the issue is with the file server itself.