A Knowledge Base is a collection of information that provides solutions to common problems or issues encountered by IT professionals. A Knowledge Base can be accessed online or offline, and can be maintained by an organization or a vendor. A help desk technician should check the Knowledge Base first before trying other methods, as it may contain the answer or a workaround for the issue3. Reference := CompTIA IT Fundamentals (ITF+) Study Guide, 2nd Edition, Chapter 6: Security2