Explanation
Scalability is the ability of a system or service to handle increased workload or demand by adding or removing resources or capacity as needed. Scalability is relevant to capacity planning in a SaaS environment, as it can affect the performance, availability, and cost of the SaaS service. Scalability can help optimize the capacity planning process by ensuring that the SaaS service has enough resources or capacity to meet the current and future needs of the customers without wasting or underutilizing resources or capacity. References: CompTIA Cloud+ Certification Exam Objectives, page 12, section 2.2