Explanation
A root cause analysis is what will most likely be requested by the Chief Information Officer (CIO) to understand the issue and its resolution after a system compromise that was resolved by the engineering team after 12 hours. A root cause analysis is a technique of investigating and identifying the underlying or fundamental cause or reason for an incident or issue that affects or may affect the normal operation or performance of a system or service. A root cause analysis can help to understand the issue and its resolution by providing information such as:
What happened: This describes what occurred during the incident or issue, such as symptoms, effects, impacts, etc.
Why it happened: This explains why the incident or issue occurred, such as triggers, factors, conditions, etc.
How it was resolved: This details how the incident or issue was fixed or mitigated, such as actions, steps, methods, etc.
How it can be prevented: This suggests how the incident or issue can be avoided or reduced in the future, such as recommendations, improvements, changes, etc.