An incident manager should work with the legal and public relations entities to ensure correct processes are adhered to when communicating incident reporting to the general public, as a best practice. The legal entity can provide guidance on the legal implications and obligations of disclosing the incident, such as compliance with data protection laws, contractual obligations, and liability issues. The public relations entity can help craft the appropriate message and tone for the public communication, as well as manage the reputation and image of the organization in the aftermath of the incident. These two entities can help the incident manager balance the need for transparency and accountability with the need for confidentiality and security12.
References: Incident Communication Templates, Incident Management: Processes, Best Practices & Tools - Atlassian