The correct answer is B. Put the phone on silent.
* IT professionals must maintain professionalism and minimize distractions while on the job.
* Putting the phone on silent ensures that the technician stays focused without causing disruptions to their work environment.
* If necessary, the technician can check and respond during an appropriate break.
Why Other Options Are Incorrect:
* A. Step aside and answer - This is unprofessional unless it is an emergency. Taking personal calls in front of a client can give a bad impression.
* C. Text a reply - While this may seem reasonable, texting in front of a client still creates an unprofessional image.
* D. Ignore the phone and continue working - While ignoring calls prevents distractions, a silent mode ensures that notifications do not cause disturbances (e.g., vibrations or sounds).
CompTIA A+ 220-1102 Exam Reference:
* Objective 5.1 - Given a scenario, use the best practice procedures for documentation, privacy, and professionalism.