When a user's laptop shuts down every time the lid is closed, it typically means that the power settings are configured to put the laptop into a shutdown state when the lid is closed. To remediate this issue:
Edit the power plan: This involves changing the settings for what happens when the laptop lid is closed.
Go to Control Panel > Hardware and Sound > Power Options.
Click on "Choose what closing the lid does."
Change the settings for "When I close the lid" to either "Sleep" or "Do nothing" instead of "Shut down." Configure the sleep settings: While similar to editing the power plan, this option specifically adjusts the sleep settings rather than the overall power plan settings.
Disable hibernation: This is a less direct solution but could be considered if the laptop was set to hibernate and then experiencing issues.
Turn on fast startup: This setting affects how quickly the computer starts up from a shutdown, but it does not directly address the issue of what happens when the lid is closed.
Reference:
CompTIA A+ 220-1102 Exam Objectives, Section 1.5: Given a scenario, use the appropriate Microsoft Windows settings.
Windows power management documentation.