機械エンジニアの PC は、エンジニアが設計をレンダリングしようとするたびにランダムにシャットダウンするようになりました。機械エンジニアによると、PC は 3 年間問題なく動作していました。技術者が問題を診断するために最初に実行する必要があるのは次のうちどれですか (2 つ選択)。
正解:A,B
The mechanical engineer's PC shutting off during resource-intensive tasks like rendering could be caused by overheating or hardware issues. The two most logical steps to diagnose the problem are: * B. Check if the computer is overheating: Rendering is a CPU- and GPU-intensive task that generates heat. Overheating could cause the system to shut down as a protective measure. Checking the system's temperature can help identify if this is the cause. * A. Listen for POST beeps when turning on the PC: POST (Power-On Self-Test) beeps can indicate hardware issues, such as with the motherboard, CPU, or GPU. Listening for beeps can help identify potential problems with these components. Why the other options are incorrect: * C. Run chkdsk: This tool is used for checking disk integrity, but the symptoms don't suggest a hard drive issue. * D. Reinstall the operating system: Reinstalling the OS is a time-consuming step and not typically necessary for hardware-related shutdowns. * E. Check if the graphics card is compatible with the motherboard: If the PC has been working for three years, the GPU is already compatible with the motherboard. * F. Replace the HDD: There's no indication that the hard drive is causing the issue, as the problem occurs during rendering, which is more GPU/CPU-intensive. This topic falls under the Hardware Troubleshooting domain in the CompTIA A+ Core 1 exam.