The first step in troubleshooting is to reproduce the issue. This ensures that the problem exists as reported, and the technician can observe it directly. In this case:
* Testing the wireless speed on the user's laptop while connected to the new router allows the technician to verify the problem and gather evidence for further troubleshooting.
* Reproducing the issue helps confirm whether the problem is with the laptop, the router configuration, or other network factors.
Key Concepts:
* CompTIA Troubleshooting Steps:
* Identify the Problem: Confirm and reproduce the issue as reported by the user.
* Establish a theory of probable cause.
* Test the theory to determine the cause.
* Plan and implement the solution.
CompTIA A+ Exam Objectives References:
* 220-1101, Section 5.1: Details the best practices for troubleshooting, including starting with verifying the problem exists as reported.