After resolving an issue, it's crucial for a technician to document the findings, actions taken, and the outcome.
This documentation serves several purposes: it provides a record of the problem and the solution for future reference, which can be helpful if the issue recurs or if similar problems arise with other users. It also ensures that any follow-up actions, if necessary, are well-informed by the history of the issue. Documenting the resolution process contributes to knowledge sharing among the support team and can improve the efficiency of future troubleshooting efforts.References: Hardware & Network Troubleshooting 1101.docx,
"Documentation" section.