In ServiceNow, to create a module that directs users to a Record Producer (a simplified form for creating records), you should use the "URL (from Arguments)" Link Type. This configuration allows you to specify a direct link to the Record Producer.
Steps to Configure:
Navigate to Module Creation:
Go to the Application Menu where you want to add the module.
Click on "Edit Application Menu" and then "New Module."
Set Link Type:
In the module's configuration, set the Link Type to "URL (from Arguments)." Define the URL:
In the Arguments field, provide the URL to the Record Producer. The URL typically follows this pattern:
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servicenow_instance_url/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=record_producer_sys_id Replace servicenow_instance_url with your instance's URL and record_producer_sys_id with the sys_id of the Record Producer.
Explanation of Other Options:
HTML (from Arguments): Used to display custom HTML content. Not suitable for linking directly to Record Producers.
Content Page: Used to display predefined content pages within ServiceNow. Not applicable for direct Record Producer links.
Script (from Arguments): Allows execution of a script to determine the module's behavior. This is more complex and unnecessary for simply linking to a Record Producer.