* Role Hierarchy and Sharing Rules:
* Role Hierarchies ensure that users higher in the hierarchy can see records owned by users below them.
* Sharing Rules extend access beyond Role Hierarchies by allowing record visibility based on criteria such as geographic location.
* Why Option A is Correct:
* Configuring the Role Hierarchy ensures branch managers can see customer records for their branch.
* Sharing Rules can be configured to grant branch staff access to records within their geographic location.
* Why Others Are Incorrect:
* Option B: Account Teams are not the appropriate solution here because they are designed for manual sharing rather than automatic sharing based on geography.
* Option C: Organization-wide defaults (OWD) and sharing rules alone do not provide sufficient control for branch-specific access.
For more details, refer to Salesforce documentation on Role Hierarchies and Sharing Rules: https://help.
salesforce.com/