Guided Action Flows (Screen Flows embedded in Lightning record pages) can walk agents through required steps - such as verifying identity - before proceeding.
* Why A (Guided Action Flows) is correct:Exact Extract:"Use Guided Action Flows in Lightning App Builder to help agents complete processes in a step-by-step format directly on a record page." - Salesforce Help | Guided Action FlowsThe app builder can embed a Screen Flow that prompts the agent to verify identity (e.g., asking security questions), then allows access or marks verification complete.
Why A (Guided Action Flows) is correct:Exact Extract:"Use Guided Action Flows in Lightning App Builder to help agents complete processes in a step-by-step format directly on a record page." - Salesforce Help | Guided Action FlowsThe app builder can embed a Screen Flow that prompts the agent to verify identity (e.g., asking security questions), then allows access or marks verification complete.
* Why not B:Path helps users track record stages, not enforce procedural steps.
* Why not C:Surveys are used for feedback collection after cases, not real-time identity verification.
* Why not D:Validation Rules enforce data quality on record save, not process guidance.
References:
Salesforce Help | Guided Action Flows
Salesforce Platform App Builder Exam Guide | Business Logic and Process Automation