法科大学院の学部長、採用ディレクター、およびエンドユーザーは、Salesforceを実装して、採用および入学プロセスに関与する中央の共有レポートシステムを使用し、登録を10%増やすことを望んでいます。法科大学院は、Salesforceの使用を拡大し、将来的に他の部門に拡大することを計画しています。ただし、IT部門はシステム統合のみをサポートできます。
コンサルタントは最初に学校と何について話し合うべきですか?
正解:D
Explanation
The consultant should discuss the capacity to administer with the school first, because this is a critical factor for a successful implementation and adoption of Salesforce. The capacity to administer means having the resources, skills, and processes to manage and maintain the Salesforce system on an ongoing basis. The consultant should assess whether the school has a dedicated Salesforce administrator or team, or whether they need to hire or train one. The consultant should also advise the school on the best practices and tools for administering Salesforce. Leadership sponsorship, business objectives, and metric identification are important factors for a successful implementation, but they are already given in the scenario, so they do not need to be discussed first by the consultant. References:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-k
https://trailhead.salesforce.com/en/content/learn/modules/admin_intro