Machine Learning Predictions:
Enhancing User Experience: Machine learning can analyze X (experience) and O (operational) data to predict trends, customer behavior, and potential issues, enhancing decision-making and personalizing the user experience.
Implementation in SAP: SAP integrates machine learning into various applications to provide predictive analytics, enhancing processes like customer service, inventory management, and more.
Conversational AI:
Interactive Experiences: Conversational AI, through chatbots and virtual assistants, enables natural language interactions, making the use of SAP systems more intuitive and user-friendly.
SAP Applications: SAP incorporates conversational AI in SAP CoPilot and other interfaces to streamline tasks, improve accessibility, and enhance user engagement.
Integration with SAP S/4HANA:
Both machine learning and conversational AI are integrated into SAP S/4HANA to supercharge the human experience, making the system more intelligent and interactive.
Reference:
SAP AI Business Services Documentation
SAP Conversational AI Platform Overview