PMI's Seven Patterns of AI describes Predictive analytics & decision support as using data-driven learning to anticipate outcomes and support decisions under uncertainty. Fraud detection is a classic predictive use case:
the system analyzes historical and current transaction behaviors to estimate the probability of fraud and recommend actions (approve, decline, escalate). In CPMAI-aligned delivery, the project manager ensures the AI capability matches the business objective and defines measurable performance metrics and thresholds (e.
g., false positives, fraud loss reduction, detection latency). PMI-CPMAI also emphasizes responsible and trustworthy AI practices-particularly around privacy, governance, and monitoring-because fraud models can affect customers' access to funds and may introduce bias if training data is skewed. Predictive analytics best fits because it supports classification/risk scoring decisions; the other options focus on interaction (conversational), tailored experiences (hyperpersonalization), or self-directed control (autonomous systems).