See explanation below. In the site map, selectOpportunities. Open the opportunity record. Type Home Entertainment into theTopicfield. Save the changes. In the opportunity record, clickClose as Lost. In theClose Opportunitydialog box, click on theCompetitorfield then search for and select Carter Electronics. ClickOK. Reference: https://docs.microsoft.com/en-us/dynamics365/sales/close-opportunity-won-lost-sales