Explanation:
Box 1: "*/read",
*/read lets you view everything, but not make any changes.
Box 2: " Microsoft.Support/*"
The action Microsoft.Support/* enables creating and management of support tickets.
References:
https://docs.microsoft.com/en-us/azure/role-based-access-control/tutorial-custom-role-powershell
https://docs.microsoft.com/en-us/azure/role-based-access-control/built-in-roles