Availability requirements specify the expected level of service and the consequences of non-compliance. They are essential for ensuring that the SaaS provider can meet the business continuity and disaster recovery needs of the customer. Codifying them in the contract creates a clear and enforceable agreement that protects both parties. References *ISACA CRISC Review Manual, 7th Edition, Domain 3: Risk Response, Section 3.2.3: Business Continuity and Disaster Recovery *Guideline for Completing Disaster Recovery Plans for SaaS and PaaS Applications (Yale-MSS-3.1 GD.02) *How to Build a SaaS Disaster Recovery Plan | Acsense