組織の IT パフォーマンス指標が同じ業界の他の組織と比較できるかどうかを評価する場合、次のうちどれを確認するのが最も役立ちますか?
正解:B
Benchmarking surveys are used to compare an organization's IT performance measures to those of other organizations in the same industry. The surveys provide data on a variety of IT performance metrics, including system availability, system reliability, cost effectiveness, and customer satisfaction. This data can then be used to assess whether an organization's IT performance measures are comparable to other organizations in the same industry.