The administrator should identify the runaway process or processes that are causing high load average on the server. Load average is a metric that indicates how many processes are either running on or waiting for the CPU at any given time. A high load average means that there are more processes than available CPU cores, resulting in poor performance and slow response time. A runaway process is a process that consumes excessive CPU resources without terminating or releasing them. A runaway process can be caused by various factors, such as programming errors, infinite loops, memory leaks, etc. To identify a runaway process, the administrator can use tools such as top, ps, or htop to monitor CPU usage and process status. To stop a runaway process, the administrator can use commands such as kill, pkill, or killall to send signals to terminate it.