The first thing that the technician should do to return the server to service as soon as possible is downgrade the NIC firmware. Firmware is a type of software that controls the basic functions of hardware devices, such as network interface cards (NICs). Firmware updates can provide bug fixes, performance improvements, or new features for hardware devices. However, firmware updates can also cause compatibility issues, configuration errors, or functionality failures if they are not installed properly or if they are not compatible with the device model or driver version. Downgrading the firmware means reverting to an older version of firmware that was previously working fine on the device. Downgrading the firmware can help resolve any problems caused by a faulty firmware update and restore normal operation of the device.