The communication escalation path is a component of the Rules of Engagement (ROE) that provides a penetration tester with guidance on whom to contact and how to proceed in the event of an emergency or disaster during an engagement. This includes contact information for key individuals and predefined procedures to follow to ensure that any issues are addressed promptly and appropriately.
The engagement scope defines the boundaries and objectives of the test, the SLA (Service Level Agreement) outlines performance and uptime requirements, and the SOW (Statement of Work) details the tasks and deliverables. However, the communication escalation path specifically addresses communication protocols during emergencies.
Reference:
Explanation of Rules of Engagement components: OWASP Testing Guide
Examples from penetration testing engagements highlighting the importance of communication plans: Anubis.