AnSLA (Service Level Agreement)defines performance expectations, includingresponse time, prioritization, and resolution timefor services and support issues. It helps the technician determine which task hashigher priority based on business impact.
* A. NDA (Non-Disclosure Agreement)relates to confidentiality, not task prioritization.
* B. AUP (Acceptable Use Policy)defines user behavior, not issue handling.
* D. MOU (Memorandum of Understanding)outlines informal agreements and doesn't define ticket priorities.
#Reference:
CompTIA Network+ N10-009 Official Objectives: 4.1 - Compare and contrast common documentation types.