Explanation
Documenting the findings is the last step in the troubleshooting process, after verifying full system functionality. Documenting the findings helps to create a record of the problem and the solution, which can be useful for future reference or training purposes. Questioning the users, determining if anything has changed, and gathering information are steps that precede verifying full system functionality in the troubleshooting process. References: The Official CompTIA IT Fundamentals (ITF+) Student Guide (Exam FC0-U61), Chapter 2: IT Concepts and Terminology1