The most likely reason for the latency is service degradation on the ISP. The results show that the ping and traceroute commands have sporadic timeout and increased round-trip values when reaching the public IP address of the cloud provider. This indicates that there is a network issue between the organization and the cloud provider, which could be caused by service degradation on the ISP. Service degradation on the ISP means that the ISP is experiencing reduced performance or availability of its network services, which can affect the quality and speed of the data transmission. Service degradation on the ISP can be caused by various factors, such as congestion, routing problems, hardware failures, or maintenance activities. To resolve this issue, the systems administrator should contact the ISP and report the problem, and request a status update or a resolution plan. Reference: CompTIA Cloud+ CV0-003 Certification Study Guide, Chapter 3, Objective 3.2: Given a scenario, troubleshoot network connectivity issues.