Explanation
Raising a problem ticket is the first action that the administrator should take while working on the resolution of a security issue on the OS of a VM that is running a facility-management application in a cloud environment. A problem ticket is a record of an incident or issue that affects or may affect the normal operation or performance of a system or service. A problem ticket contains information such as description, priority, status, root cause, solution, etc., that can help to track and manage the problem resolution process.
Raising a problem ticket can help to communicate and document the security issue, assign responsibility and accountability, monitor progress and performance, and prevent recurrence.