A communications plan is a document that outlines how information will be communicated during an incident response process. It defines who will communicate what information, when, how, and to whom4 A communications plan can identify who is the liaison between multiple lines of business and the public, as well as other stakeholders such as senior management, legal counsel, law enforcement, or media. A liaison is a person who acts as a link or intermediary between different parties or groups to facilitate communication and coordination.