技術者が顧客の PC のトラブルシューティングを行っていて、電話を受けました。技術者は電話に出ず、電話をサイレントに設定します。次のうち、技術者の行動を最もよく表しているのはどれですか?
正解:A
Explanation The technician has taken the appropriate action by not taking the call and setting the phone to silent in order to avoid any distractions and remain focused on the task at hand. This is a good example of how to maintain focus and productivity when working on a customer's PC, and will help to ensure that the job is completed in a timely and efficient manner.