最近の OS アップデート後にコンピューターのパフォーマンスに問題があるとユーザーが報告しました。技術者は、システムをロールバックすれば問題が解決すると確信しています。次に技術者が実行すべき手順はどれですか?
正解:C
* C. Initiate the system restore: * If the technician is confident that rolling back the system to a previous restore point will resolve the issue, the next logical step is to initiate the System Restore process. * System Restore allows the system to revert to a state before the OS update, which can eliminate the performance issues caused by the update. Incorrect Options: * A. Document the findings: Documentation is important but should occur after resolving the issue. * B. Investigate any recent infrastructure changes: This is unnecessary if the issue is already attributed to the OS update. * D. Verify full system functionality: This step should be performed after the System Restore is completed. Reference: CompTIA A+ Core 1 Exam Objectives (220-1101), Domain 5.4 - Troubleshooting OS problems.