The best practice methodology for troubleshooting is to follow these steps:
Identify the problem.
Establish a theory of probable cause.
Test the theory to determine cause.
Establish a plan of action to resolve the problem and implement the solution.
Verify full system functionality and implement preventive measures.
Document the findings, actions, and outcomes. Since the technician has already verified full system functionality and implemented preventive measures, the next step is to document the findings, actions, and outcomes. Verified Reference: CompTIA A+ Certification Exam Objectives, page 8.