ITIL.ITIL-4-Foundation.v2020-06-10.q78

試験コード:ITIL-4-Foundation
試験名称:ITIL 4 Foundation Exam
認証ベンダー:ITIL
無料問題の数:78
バージョン:v2020-06-10
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質問一覧
質問1 What does the 'service request management' practice depend o...
質問2 What do customer perceptions and business outcomes help to d...
質問3 Which guiding principle helps to ensure that each improvemen...
質問4 How does information about problems and known errors contrib...
質問5 Which statement about change authorization is CORRECT?...
質問6 Which is a key requirement for a successful service level ag...
質問7 What are the three phases of 'problem management'?...
質問8 Which statement about the known error database (KEDB) is COR...
質問9 Which practice identifies metrics that reflect a customer ex...
質問10 How should automation be implemented?...
質問11 What is an output?
質問12 Which practice would help a user gain access to an applicati...
質問13 Which guiding principle considers the importance of customer...
質問14 Which statement about the 'change enablement' practice is CO...
質問15 Which practice makes new services available for use?...
質問16 Which dimension of service management considers governance, ...
質問17 Which is NOT a component of the service value system?...
質問18 Which is a key consideration for the guiding principle 'keep...
質問19 What are the ITIL guiding principles used for?...
質問20 What is the CORRECT definition of service management?...
質問21 Which is a purpose of the 'service level management' practic...
質問22 Which dimension includes a workflow management system?...
質問23 What is the purpose of problem management?...
質問24 What can be used to help determine the impact level of a pro...
質問25 Identify the missing word in the following sentence. The pur...
質問26 Which practice owns and manages issues, queries and requests...
質問27 What is an event?
質問28 Which is the correct combination of items that makes up an I...
質問29 Which statement about emergency changes is CORRECT?...
質問30 What is the purpose of service level management?...
質問31 Which process works with incident management to ensure that ...
質問32 Identify the missing word in the following sentence. A servi...
質問33 Which term is used to describe the prediction and control of...
質問34 Which activity is part of the 'continual improvement' practi...
質問35 What is warranty?
質問36 Which is the purpose of the 'monitoring and event management...
質問37 Which gives a user access to a system?...
質問38 What is NOT within the scope of service catalogue management...
質問39 When should the effectiveness of a problem workaround be ass...
質問40 What are the types of asset management?...
質問41 What are 'engage', 'plan' and 'improve' examples of?...
質問42 Which guiding principle recommends standardizing and streaml...
質問43 Which statement about the 'four Ps' of service design is COR...
質問44 When should a change request be submitted to resolve a probl...
質問45 Which is an example of improving service utility using servi...
質問46 Where should all master copies of controlled software and do...
質問47 How does a service consumer contribute to the reduction of d...
質問48 Which process is used to compare the value that new services...
質問49 What should a release policy include?...
質問50 Which statement about costs is CORRECT?...
質問51 Identify the missing words in the following sentence. The pu...
質問52 What is the primary focus of business capacity management?...
質問53 Which practice requires that staff demonstrate excellent cus...
質問54 Which practice provides a single point of contact for users?...
質問55 What is the purpose of the 'deployment management' practice?...
質問56 Which is a supplier category?
質問57 Which describes outcomes?
質問58 What should be done first when applying the 'focus on value'...
質問59 What is the PRIMARY use of a change schedule?...
質問60 What type of change is MOST likely to be managed by the 'ser...
質問61 When should a full risk assessment and authorization be carr...
質問62 What takes place in the "Did we get there?" step of the cont...
質問63 When planning 'continual improvement', which approach for as...
質問64 Which practice has a purpose that includes helping the organ...
質問65 Which problem management activity ensures that a problem can...
質問66 Which describes normal changes?...
質問67 Which practice updates information relating to symptoms and ...
質問68 Which term describes the functionality offered by a service?...
質問69 What should all 'continual improvement' decisions be based o...
質問70 Which function is responsible for the management of a data c...
質問71 Which statement about the steps to fulfill a service request...
質問72 Which are elements of the service value system?...
質問73 A major incident has been closed, but there is a risk that i...
質問74 Which practices are typically involved in the implementation...
質問75 Identify the missing word in the following sentence. The use...
質問76 Which of these should be logged and managed as a problem?...
質問77 Which guiding principle recommends eliminating activities th...
質問78 Which statement about IT service management is CORRECT?...